Our client is a leading US E-Commerce Retailer.

The senior position of Technology Product Management and Business Analysis is a leader in the company’s Technology organization. In this role, you will assume responsibility for technology roadmaps, performance, and ROI, across our platforms and systems portfolio.

You will coach, develop, and manage a group of business analysts, product managers, and consultants to deliver new capabilities and achieve business results through innovative technologies and platforms.

The company is a cloud-first technology organization. Your team will be focused on leveraging technology to improve our digital shopping experience, assortment planning, inventory management, supply chain, finance, data, and analytics. This will include establishing and refining our technology roadmap and our employment of machine learning and artificial intelligence.

As a lean organization, we will rely on the executive of Technology Product Management and Business Analysis to help prioritize work to maximize business value throughout the year. The company is a fast paced digital retailer with releases and technology deployments almost every week. We need your help to ensure that we keep this pace of delivery, as our systems and technology grow more and more complex.

Qualified candidates possess strong communication skills, strategic thinking skills, and exceptional interpersonal skills; all coupled with both technical and business acumen. He/she must comfortable working with ambiguity and guiding teams through the definition process in a highly collaborative environment with partners in the marketing, merchandising, operations, and customer service organizations. 

This role will act as the bridge between our progressive business teams and our innovative technologists.

Key Accountabilities:

The executive of Technology Product Management & Business Analysis will be accountable for:

Technology Strategy & Product Roadmaps

• Management of stakeholder requirements and a holistic plan to deliver business value
• Integrated technology roadmaps and plans for continuous delivery of business value and capabilities
• Research & Experimentation with new technologies to solve business problems and capture new value
• Liaise with business teams and partners to identify new needs and plan for implementation & delivery 

Technology Product Management

• Establish key performance indicators for all technology products and continuously improve
• Ensure that technology products are meeting customer and partner needs
• Manage backlog of enhancements to continuously deliver new business value and capabilities
• Work with internal and external technology teams to ensure requirements are delivered with high usability, quality, and functionality
• Partner with the business to take ownership and accountability for systems performance and ROI
• Partner with vendor teams and project managers to find ways to deliver, despite obstacles and challenges
• Partner with technology leadership and finance teams to manage resource planning & budgets

Operational Readiness

• Ensure acceptance testing and training for all product releases
• Ensure customer service and technical support readiness for all product releases
• Review and approve test and readiness plans for all technology products
• Continuously assess product performance and issues log to identify opportunities for improvement
• Continuously encourage our teams to be more efficient and challenge the status quo

Talent Development & Management

• Manage and develop business analysts and product managers to deliver as a lean and agile team
• Recruit and retain talent to ensure continuity and pace of delivery required by business needs
• Work closely with Project Managers and Analysts (internal & external) to achieve results

Requirements:

• Experienced team manager
• Experienced as a Product Manager
• Experienced as a Business Analyst
• Experienced with mobile applications or websites
• Understanding of User Experience
• Understanding of Customer Centricity
• Understanding of retail and retail in China
• Strong technical acumen and understanding of cloud technology
• Strong Project Management skills with track record for delivering on-time and on-budget
• Strong communication skills, including MS PowerPoint
• Fluent communication in English and Mandarin