Based in Hong Kong

Our client is a leading US Voice Recording and Contact Center Software Solution vendor.

Job Summary:

• Responsible for technical support including computer hardware, operating systems, applications and networks
• Daily helpdesk support services for local and remote customer site
• Perform regular tasks including system health checking and maintenance
• Verify customer site prerequisites, rehearse implementation in a lab staging environment
• Implementation includes setting up the hardware, installation of software and programming
• Assist in SIT/UAT/system rollout, user training and support
  

Responsibilities:

• Receive customer escalations and troubleshoot issues by resolving them with maximum customer satisfaction
• Take full ownership on customer problem and cases, monitor for proper and on time feedback
• Act as the front line technical contact to interact with customers (business partners and direct customers)
• On-site visit (troubleshooting/installation/development) in the region
• Try to resolve the case remotely, if cannot resolve due to complex, urgency, ability escalate to the higher tier team
• Account management periodical meeting and follow up with customers
• Provide roster off duty standby support for the production system during non-office hour

Requirements

Based in Hong Kong

• University Graduate or equivalent (or Higher Diploma in Technology subjects)
• Fluent In English and Chinese
• Experience in developing applications using MS .Net, ASP, Visual Basic, etc. 
• Knowledge in using MS SQL Server/SQL Skills, SSRS, Crystal Report 
• Knowledge of Web technology including Java Script, CSS, HTML, JSP, ASP, .Net, J2EE, etc.
• Written and verbal communication skills, including Cantonese, English and Mandarin
• Preferred to have experience in telephony, hardware and databases
• Hardworking, self-learning, proactive and have strong analytical mindset
• Able to travel in the region

Job keywords/tags:  Voice , Unified Communications , Contact Center , Call Center